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Business Process
Job Type Full-time
Job Status Sourcing
Date Posted Thursday, 16 December 2010
Location Jakarta
Company Information Monroe Consulting Group

, AK
Website: http://
Job Description

Our client is one of largest telecommunication company in Indonesia. They have been one of the pioneers in the industry. It has certainly been the leader in providing affordable fixed wireless services to customers, particularly those in the under serviced areas.


  • Managing the daily tasks and work of the BPO sales department
  • Communicating effectively with supervisors, team leaders, people in charge, and other professionals to collect information and to settle the required important complicated issues.
  • Monitoring day-to-day random calls, for lessening the number of mistakes or errors and checking out for improved performance.
  • Carrying out professional services, like legal services, business research, management consulting and financial analysis.
  • Handling complicated customer queries, issues, complaints, and questions.
  • Enabling enterprises to bring down the lead times of design-to-market and managing critical hardware efficiently.
  • Aiming for better quality, escalating sales, high speed and efficiency.
  • Motivating and inspiring the staff, providing bonus, rewarding schemes, etc.
  • Keeping abreast the knowledge of developments in industry and their inner networking.
  • Coordinating with supervisors, team leaders, people in charge, and other individuals to collect information and to settle the required important complex issues.
  • Making an examination of the performance statistically.


Qualifications Minimum 5 years in the same industry
Bachelor degree from any major
Excellent communication skills
Ability to adapt to perpetual changes in telecommunication industry
Must have patience and motivation.
Clear understanding of technical skills.
Knowledge regarding the current market setting
How to Apply All applications will be treated in the strictest of confidence. If you are a suitable match for this position please send your application to Technology@monroeconsulting.com

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